Industry Views 2020

Getting Involved: From Student Member to Board of Governors

By Megan Johnston, CSEP, DMCP | Director, Event Services at Accent Indy, a DMC Network Company

 

Let’s rewind a decade - I was finishing up my degree at Ball State University in Hospitality Management, eager to start my professional career, and looking for every opportunity to stand out as a young professional. I had a job lined up after a successful internship, and I asked my boss what I could do to jump-start my career. She simply replied, “get involved.”

 

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .

How to Prevent Burnout When Planning Virtual Events

By Rachel Sheerin

 

I was a sales leader in events for over a decade and I loved what I did, who I did it with and who I did it for. I was a success - but one day I woke up and it felt like everything changed.

 

A few years ago, somehow the career I had spent years building became something I felt trapped by. The team I’d built endlessly frustrated me and I resented them. The work I loved and brought me so much happiness left me feeling… nothing.

 

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .

SafetyPois – a CoVid19 initiative

 

Many of us are entering new phases of our easing restrictions and re-opening our destinations and business’s. As with anything new, it will take all of us some time to adjust.  As business owners, there are many questions which we are asking ourselves.  Overall, the most important question that we are looking to address being ‘how can I ensure a positive customer experience as I reopen?’ Created by Fabrizio Rametto, TCOMMUNICATION, in Italy- Safety Pois, a new product addressing this very concern, was born...

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .

The fridge is not your enemy

By Audrey Thomas, CSP, Organized Audrey

 

After dreaming about what it would be like to work from home, avoiding a stressful commute, you have now discovered that dream is a nightmare. We recently polled more than 1,000 people who are new to working from home. They listed distractions and loss of productivity as two of their biggest challenges. Their comments included:

 

  • All I do is eat!
  • It’s taking me longer to get my work done.
  • I can’t get my spouse/kids to realize I still have a job to do.
  • I miss my team members...

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .

The ‘New Normal’ in the DMC World

By Dan Tavrytzky, Managing Director, the DMC Network

 

As with the rest of the world, we as a Destination Management Company (DMC) are coming to terms with what our ‘new normal’ is right now.  Flights have halted. Borders have temporarily closed.  Restaurants, bars, hotels, shops and venues have shut their doors and social gatherings off all kinds have temporarily stopped.  This is not business as usual.

 

In the beginning, our events were halted within a day or two of operating.  Guests were at home packing, venue builds were in process, staff were onsite, catering was confirmed.  In these cases, we had to work quickly with our client to mitigate the fallout onsite...

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .

Soft Power Trumps Hard Dollars When Measuring Success Of Incentive Travel

By Padraic Gilligan, Managing Partner, SoolNua

 

Incentive travel is self-liquidating. In the past, when pitching a company on the merits of an incentive travel programme, the clincher would always be that it’s self liquidating, ie, technically it costs you nothing  as it’s paid for from the incremental revenues generated by the programme. For show-me-the-money CEOs or CFOs, this was golden.

 

These days, tangible ROI, clearly, is still the clincher if we examine the results of the 2019 Incentive Travel Industry Index (ITII). When asked to select the most important benefit a company receives from its incentive travel programme, “increased sales and/or profits for the company” is the undisputed the top choice...

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .

You Don’t Get a Map, You Get a Compass Pt 3

By Cindy Hartner, Director of Global Sales, DMC Network

 

I have completed one of my life goals – I have written a book! It’s called ‘You Don’t Get a Map, You Get a Compass’ and I am so proud to be able to share some of my messages with you here.

 

Here’s number 3 – Journal and Celebrate with Gratitude...

 

Is it a diary? No. Is it a memoir? No. Do you have to show anybody? No. But it takes too much time! No. It’s a waste of time! NO (emphatically.)

 

I had this great sales trainer in my career named Tom Niesen with Acuity Sales Training in Dallas.  He was tough.  No excuses.  But he gave me great tools which have served me for the last 12 years both personally and professionally.  One of them was a style of journaling which he has done for decades.  Why do I love it so much? ...

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .

You Don’t Get a Map, You Get a Compass Pt 2

By Cindy Hartner, Director of Global Sales, DMC Network

 

I have completed one of my life goals – I have written a book! It’s called ‘You Don’t Get a Map, You Get a Compass’ and I am so proud to be able to share some of my messages with you here.

 

Here’s number 2 – We’re All Doing the Best We Can...

 

When you are feeling super-stressed it’s natural to be focused on yourself and everything that is impacting your situation.  Sometimes we feel overwhelmed by forces we think we can’t control and can only see how everything is affecting us...

READ MORE

. . . . . . . . . . . . . . . . . . . . . . . . .